About Us


IMPAQT FOR CARE© is a digital solution that supports the care sector to:
  • Improve the quality

    and safety of the service to make a positive impact on the outcomes of people accessing care and support

  • Enable care managers

    to efficiently provide necessary evidence to demonstrate compliance with legislation, the Fundamental and other quality standards, CQC's Quality Statements and contractual requirements

  • Reduce the burden

    of internal and external reporting, notifications, duplication of information recording, and so ease time pressures on the Manager

  • Produce automatic

    timely prompts to alert Managers to required actions for the smooth running of the service

  • Undertake regular audits

    data analysis and provide monitoring reports

  • Build Care Managers confidence

    in preparing for and leading CQC inspections, required internal audits, and contractual compliance visits

  • Provide a reflective

    learning culture and facilitate continuous improvement within care services

  • Create a consistent

    systematic approach to data collection, quality monitoring and governance

Who We Are

The partners have combined their expertise to set up IMPAQT CARE SOLUTIONS LTD and are working closely with digital experts to develop a digital solution enabling improvements for care services, commissioners and clients.
  • Zoe Duffy
    Zoe Duffy


    IMPAQT FOR CARE© is the vision of Zoe Duffy, Director and Registered Manager of Formations Care Home in Bradford, a CQC Outstanding rated care service. Zoe has 19 years’ experience of managing and developing adults and children’s services across the Bradford District and beyond. She has a passion for improving the quality of care for people and has worked as a quality consultant for over 10 years, supporting other independent providers in areas such as; quality, compliance, safety and person-centred care, resulting in improved CQC & Ofsted ratings for those providers. Zoe harnessed her proven expertise of care management and quality consultancy in both adults and children’s services in the design of the system.

  • Rachael Ross
    Rachael Ross

    Director and Operations Manager

    Rachael Ross has a background in adult and children’s nursing, as well as in teaching, assessing, internal verification and quality assurance of care qualifications within Further Education. Over the past 12 years Rachael has worked for Skills for Care as a workforce planning and development expert, providing a range of bespoke consultancy support to adult care providers to develop and train their workforce, gain leadership skills and improve care quality standards.